Refunds & Returns

We want to ensure that you love your products, and quality is guaranteed. However, please note that as each press-on nail is handcrafted by our talented artists, slight variations may exist between the product you receive and what is shown on our website. We hope you enjoy the unique, handmade nature of each item!

Returns and Exchanges

Due to the made-to-order nature of our products, we do not accept general returns or exchanges, except in the case of quality issues (e.g., damaged products, wrong size/style shipped). Please make sure to choose carefully before purchasing.

Cancellations

As our products are made to order, orders cannot be cancelled once processing has started. However, if you need to cancel your order, please contact us within 24 hours of purchase. We can offer a full refund or allow you to make changes to your order (e.g., design, size, or shipping info).

Damaged/Quality Issues

If you receive a product with quality issues, such as damage during shipping or the wrong item, you have 7 days from the delivery date to contact us for a resolution. Please email us at ginnynana@hotmail.com with the following:

• Your order number
• Clear, well-lit photos showing the issue (preferably on a flat surface with the product tag visible).
• A description of the issue.

Refund Process

For approved refunds due to quality issues, once we receive and assess your returned product (if applicable), we will process your refund. Please allow 5-7 business days for the refund to be processed, depending on your payment method. The refund will be issued to the original payment method.

Refund Time

Refunds will be processed within 5-7 business days after we confirm the quality issue. You will be notified via email once the refund has been issued. The time for your refund to show up in your account can vary depending on the payment method you use.